Documentation
Set up AKKIVO without guessing
The customer path is a workspace, a forwarded number, approved company knowledge, and — once a calendar can be connected — appointments from that calendar. These guides follow that order.
Trial
Create a workspace and start the Mobile AI Assistant
Create an account, confirm your company profile, and open the Mobile AI Assistant trial. It runs for 7 days or 60 voice minutes, whichever comes first. No credit card is required. The AI Receptionist trial is 7 days when the pricing page offers it.
Step 01
Create an account and complete the company profile: name, contact, phone, and timezone.
Step 02
Add the Mobile AI Assistant from AI Services. After onboarding, AKKIVO provisions the technical setup itself. You do not configure prompts or providers.
Step 03
The workspace shows the plan, minutes used, and when the current period ends.
Phone
Your number and call forwarding
Your existing business number stays with you. AKKIVO assigns the service a destination number. You set forwarding with your carrier for calls you do not answer.
Step 01
Open the service, then Phone & Forwarding. Note the destination number AKKIVO shows.
Step 02
At your carrier, forward unanswered calls to that destination after the delay you choose. The workspace shows the no-answer delay in seconds.
Step 03
Run forwarding verification on the same screen. Status moves from not started, through pending, to verified. If it fails or expires, run it again before you rely on the line.
Knowledge
Company knowledge for the Mobile AI Assistant
The assistant answers customer-specific questions from material you approve: your public website, or documents you upload. It is not a general web search.
Step 01
Open Knowledge on the service. Import your public website address. Import usually takes one to two minutes, and you can leave the page.
Step 02
Upload PDF, Word (.docx), text, or Markdown. Each file passes a security check before it is indexed. Rejected files are not added.
Step 03
Re-import the website or replace a document when prices, hours, or policies change. Sync status shows queued, syncing, ready, partial, or failed.
AI Receptionist
The AI Receptionist is set up with the studio
The AI Receptionist is an assisted service. After purchase you complete the onboarding details. 
AkkisTech configures the service. You follow status in the workspace and do not configure prompts, providers, or channels yourself.
Step 01
Complete onboarding: company profile, service details, and business requirements.
Step 02
AkkisTech handles provisioning and configuration. Testing and a go-live check follow. Timing depends on channels and how ready your knowledge is.
Step 03
Questions about status, provisioning, and operations go to support. A trial for this service appears in the workspace when it is offered for your workspace.
Appointments
Appointments and calendars
Appointments use a connected calendar so offered times come from real availability. Which providers can be connected is on the Integrations page. A provider still in rollout or planned cannot be connected yet.
Step 01
Connect a calendar under workspace Integrations once that provider is marked available there.
Step 02
Assign the connected calendar to the service under Appointments. Google and Microsoft use OAuth. Apple iCloud, Fastmail, Nextcloud, and generic CalDAV use CalDAV credentials once those providers are connectable.
Step 03
Until a provider is connectable in your workspace, leave appointments unassigned. Do not email calendar passwords. The connection happens inside the workspace.
Activity
Calls, messages, and follow-up
Activity keeps a record of interactions so you can see what the assistant handled. Message notifications and the daily call report are optional and configured in the workspace.
Step 01
Open Activity when a caller says something was missed or misheard.
Step 02
Turn message notifications on if you want an email when a message is taken.
Step 03
Use the daily call report when you want one summary instead of checking the workspace after every call.
Billing
Plans, minutes, and cancellation
Mobile AI Assistant plans are Core, Growth, and Scale. They differ by included voice minutes and how many calls can be answered at the same time. Amounts and the additional-minute block are on the Pricing page. Billing is monthly, with no minimum term.
Step 01
Compare plans on Pricing before the trial ends. The amounts there are the source of truth.
Step 02
After the included minutes, further calls continue in paid blocks. The workspace shows minutes used above the allowance.
Step 03
If you cancel a paid plan, it stays active until the date shown. Ending a trial stops new calls and releases the assigned number. Assisted services send a cancellation request to AkkisTech and do not end immediately.
Support
When you need a person
Support is the AkkisTech studio in Germany. Use it for provisioning, forwarding, billing, and behaviour that does not match what you configured.
Step 01
Call +49 421 67373077 or email support@akkivo.ai. On business days the target for a first response on a standard enquiry is 24 hours.
Step 02
Include the workspace name, the service, the channel, the time, and what you expected versus what happened.
Step 03
Urgent means the assistant is unreachable on a live number, the behaviour is harming customers, or you suspect a security issue. Call first, then follow up by email.
Take the next step on your number?
The pricing page starts the Mobile AI Assistant trial. Support helps when forwarding or provisioning gets stuck.