Answers before you book a call

AKKIVO is a customer-facing product brand of AkkisTech. It provides practical AI employees for business operations — roles that answer, qualify, route, and follow through across channels your customers already use.

Unlike a generic chatbot demo, AKKIVO is built around defined jobs: reception, support, sales assistance, knowledge access, and related operational work — with human escalation when judgment matters.

An AI employee is a configured role with clear ownership: who it serves, which channels it uses, what knowledge it may rely on, what it can decide, and when it must hand off to a person.

It is not a free-form internet personality. Behavior is grounded in your approved policies, product facts, and operational playbooks so answers stay consistent with your business.

Typical starting points include voice, email, web chat, WhatsApp, calendar-related coordination, and CRM-adjacent follow-up — depending on what you connect during setup.

You do not need every channel on day one. Most teams start with one high-pain channel (often missed calls or repetitive inbox work) and expand after the first role is stable.

No. AKKIVO is designed to take repetitive first-response and routine work so people can focus on exceptions, relationship work, and decisions that need judgment.

Human-in-the-loop remains part of the model: escalation rules, supervision, and ownership stay with your organization.

Accuracy depends on the quality of the knowledge you approve and the clarity of role boundaries. AKKIVO is designed to prefer grounded answers over improvisation.

Critical or high-stakes communications should still follow your review process. AI outputs can be wrong — your configuration and oversight determine how safely the role operates in production.

Language coverage depends on the models and configuration used for your workspace. Many customer-facing deployments start in the languages your team already serves, then expand.

Tell us your required languages during discovery so we can confirm what is ready for your use case versus what needs a phased rollout.

Start with a short discovery conversation: the roles you need first, the channels that hurt most, and the knowledge sources that must ground answers.

From there we define a controlled rollout — usually one AI employee role, clear escalation, and a measurement window — before expanding coverage.

Contact sales or book a demo via the Contact page, call us, or email the studio.

Teams that already have clear FAQs, routing rules, and channel access often see a usable first role within a focused onboarding window measured in days to a few weeks — not a multi-year transformation program.

Timeline depends on integration complexity, knowledge readiness, and how many roles you launch in parallel. We prefer a narrow first win over a wide incomplete launch.

No. AKKIVO is built to connect to tools you already use where possible — CRM, mail, calendar, knowledge sources, and communication channels.

Rip-and-replace is not the default path. During discovery we map which systems matter for the first role and which can wait.

Start with approved materials: FAQs, product sheets, pricing rules you are allowed to state, opening hours, escalation contacts, and policies that must never be improvised.

Messy tribal knowledge can be refined during onboarding. The goal is a source of truth the AI employee can trust — not a dump of every document in the company drive.

Your workspace owners define roles, tone, and escalation. AkkisTech helps with setup, architecture, and operational best practices — especially for early deployments.

Day-to-day refinement (updating knowledge, adjusting prompts/rules, reviewing conversations) typically becomes an internal operating rhythm after launch.

AkkisTech builds with GDPR-minded defaults for a Germany-based studio: clear controller information, purpose limitation, and contractual processing where we act as a processor for paid workspaces.

You remain responsible for lawful use of your customer data and for configuring roles appropriately. See Privacy and Terms for the detailed legal text, and ask for a DPA when you move into a paid deployment.

Infrastructure providers may include EU and, where necessary, other regions under appropriate transfer safeguards. Exact hosting details for your deployment are confirmed during commercial setup.

For current processor information, contact us at the address listed in the imprint and privacy policy.

Customer content is processed to operate your configured AI employees and support your workspace. We do not sell customer content.

Any use of subprocessors for inference or storage is covered by appropriate contracts. Specific model and training policies for a paid plan are confirmed in writing so expectations stay explicit.

Only with an explicit agreement and a lawful basis. Special-category and highly regulated data require careful design, access control, and sometimes exclusion from AI paths entirely.

Tell us your compliance constraints early — we would rather narrow the first role than over-promise on regulated workloads.

AKKIVO sells AI Services with Implementation and Monthly Maintenance. Choose Customer Managed Usage or Managed Usage. Exact euro amounts are confirmed in secure checkout or with sales — not as invented public list prices.

Create a workspace to start the assisted purchase journey, or contact AKKIVO for sales-assisted packaging.

Starter fits teams validating one operational role. Growth fits multiple customer-facing roles and broader channel coverage. Enterprise fits custom governance, rollout, and support expectations.

If you are unsure, start the conversation with the pain you need solved first — packaging follows the work, not the other way around.

No. Small teams often benefit first because missed calls and repetitive messages hurt more when headcount is limited.

Larger organizations benefit from consistency across sites, languages, and peak loads. There is a packaging lane for different scales — see the Blog and Pricing pages for framing.

Use the Support page for guidance, or contact us directly:

Phone: +49 421 67373077 Email: [email protected]

Include your workspace name (if any), the AI employee role affected, the channel, timestamps, and what you expected versus what happened.

Studio contact for sales and early product support is handled on business days, Central European Time, with a target first response within 24 hours for standard enquiries.

Priority support windows for paid Enterprise engagements are defined in the applicable agreement.

Urgent usually means: AI employees unreachable on a production channel, incorrect behavior causing customer harm, security suspicion, or a full workspace outage.

Call the studio number and follow up by email with logs or screenshots so we can triage quickly.