Política de privacidad

This privacy policy explains how personal data is processed when you visit the AKKIVO website, contact AkkisTech about AKKIVO, or use early product / workspace access where available.

Personal data means any information relating to an identified or identifiable natural person (Art. 4 Nr. 1 DSGVO).

Last updated: July 2026.

The controller responsible for data processing on this website and for AKKIVO-related enquiries is:

akkistech K. Akkis

Findorff

28215 Bremen

Germany

Email (controller / Impressum): [email protected]

Privacy requests (DSR): [email protected]

Phone: +49 421 67373077

AKKIVO is a product brand of AkkisTech. The same controller operates this site.

Controller means the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data (Art. 4 Nr. 7 DSGVO).

We host website and application infrastructure with external service providers (for example cloud hosting, container platforms, or managed databases).

Hosting providers process data on our behalf as processors under Art. 28 DSGVO where required. Processing typically includes IP addresses, metadata required for delivery, and security logs.

Details about the specific hosting providers used for AKKIVO can be requested at [email protected].

Legal basis: Art. 6 Abs. 1 lit. f DSGVO (legitimate interest in secure, available, and scalable operation) and, where a contract is prepared or performed, Art. 6 Abs. 1 lit. b DSGVO.

Depending on the context, we rely on one or more of the following legal bases under the GDPR:

• Art. 6 Abs. 1 lit. a DSGVO — consent (for example optional analytics cookies, if introduced and accepted).
• Art. 6 Abs. 1 lit. b DSGVO — processing necessary to take steps prior to entering into a contract or to perform a contract (demo, onboarding, paid service).
• Art. 6 Abs. 1 lit. c DSGVO — legal obligation (for example commercial record-keeping).
• Art. 6 Abs. 1 lit. f DSGVO — legitimate interests (website security, abuse prevention, product improvement that does not override your fundamental rights).

Depending on how you interact with us, we may process:

• Identity and contact data: name, company, email address, phone number, role.
• Communication content: messages, demo notes, support context you share.
• Technical data: IP address, browser/OS information, referrer, timestamps, approximate region derived from IP where necessary for security.
• Account / workspace data (if you receive access): login identifiers, workspace membership, configuration metadata, activity needed to operate the product.
• Customer knowledge content you upload or connect for AI employee grounding (treated as customer content; see section on AI processing).

When you access this website, the hosting environment automatically records server log files. These may include browser type and version, operating system, referrer URL, hostname, time of request, and IP address.

Logs are used for security, troubleshooting, capacity planning, and abuse detection. They are not merged with other data sources for advertising profiles.

Legal basis: Art. 6 Abs. 1 lit. f DSGVO.

Typical retention for raw access logs is short (often days to a few weeks), unless a longer period is required to investigate a security incident.

Cookies are small text files stored on your device. Session cookies expire when you close the browser; persistent cookies remain until deleted or expired.

If you contact us via the website form, email, or phone, we process the data you provide to handle your request and related follow-up.

Published contact channels: [email protected] (general) · [email protected] (support) · [email protected] (privacy) · +49 421 67373077.

While the on-site contact form may still be UI-only in early product phases, any enquiry you send through published channels is processed by the controller named above.

Legal basis: Art. 6 Abs. 1 lit. b DSGVO (pre-contractual steps) and/or Art. 6 Abs. 1 lit. f DSGVO (responding to enquiries).

We retain enquiry data for as long as needed to complete the conversation and for a reasonable follow-up period, or longer if required for legal claims or statutory retention.

If you create or receive access to an AKKIVO workspace, we process account identifiers, membership roles, configuration, and operational telemetry needed to provide the service.

Workspace owners are responsible for ensuring they have a lawful basis to provide business contact data and customer-related content into the product.

Legal basis: Art. 6 Abs. 1 lit. b DSGVO for contracted service delivery; Art. 6 Abs. 1 lit. f DSGVO for security monitoring and service integrity.

AKKIVO is designed to ground AI employee behavior in approved knowledge and connected operational systems that you configure.

Customer content (policies, FAQs, transcripts, CRM notes, and similar materials you supply) remains your content. We process it to operate the roles you configure, improve reliability within your workspace, and provide support when requested.

You must not upload unlawful content or personal data you are not permitted to process. You are responsible for informing affected individuals where required by law.

We do not sell customer content. Subprocessors used to run model inference, storage, or messaging will be bound by appropriate contracts (Art. 28 DSGVO) and described upon request or in a later subprocessors list.

AI outputs can be incorrect or incomplete. Critical customer communications should be reviewed under your own processes.

Personal data may be shared with:

• Hosting, infrastructure, and security providers acting as processors.
• Communication providers needed to deliver email, voice, or chat channels you enable.
• Professional advisers (for example legal or accounting) under confidentiality where necessary.
• Authorities where we are legally obliged to disclose information.

We retain personal data only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

When the purpose ceases and no retention obligation remains, we delete or anonymize the data.

Contract, invoice, and commercial correspondence may be retained under German commercial and tax retention rules (often up to 6 or 10 years where applicable).

We apply technical and organizational measures appropriate to the risk, including access controls, encrypted transport (HTTPS), least-privilege administration, and monitoring for abuse.

No method of transmission or storage is completely secure. Please protect your credentials and notify us promptly of suspected unauthorized access.

Report security incidents or suspected unauthorized access to [email protected].

Under the GDPR, you may have the following rights regarding your personal data:

• Access (Art. 15 DSGVO)
• Rectification (Art. 16 DSGVO)
• Erasure (Art. 17 DSGVO)
• Restriction of processing (Art. 18 DSGVO)
• Data portability (Art. 20 DSGVO)
• Objection to processing based on legitimate interests (Art. 21 DSGVO)
• Withdrawal of consent at any time with effect for the future (Art. 7 Abs. 3 DSGVO)
• Complaint with a supervisory authority (Art. 77 DSGVO)

AKKIVO and this website are directed to businesses and professionals. We do not knowingly solicit personal data from children.

We may update this privacy policy to reflect product, legal, or operational changes. The current version is always published on this page with the update date above.

Material changes that affect an existing contractual relationship will be communicated through appropriate channels where required.