Términos de uso

These Terms of Use govern access to and use of the AKKIVO website, marketing materials, demo environments, and early product access offered by AkkisTech (akkistech K. Akkis).

By using the website or requesting a demo, you agree to these terms. If you do not agree, do not use the site or services.

Paid deployments, enterprise agreements, data processing agreements (DPAs), and order forms — if executed — prevail over these website terms for the subject matter they cover.

Operator: akkistech K. Akkis

Address: Findorff, 28215 Bremen, Germany

Operator contact (Impressum): [email protected] · +49 421 67373077

Product contact: [email protected] · Legal: [email protected]

AKKIVO is a product brand of AkkisTech. Mentions of AKKIVO on this site refer to the product offering operated by AkkisTech unless a separate legal entity is expressly named in a written contract.

AKKIVO provides practical AI employees for customer-facing business operations. Typical capabilities include connecting communication channels, defining role behavior, grounding responses in approved knowledge, and operating with human escalation paths.

The website may describe planned features, categories, packaging tiers, and integrations. Labels such as Coming Soon, Contact Sales, or Custom mean the item is informational and not a binding commitment until confirmed in writing.

We may modify, improve, or discontinue preview features. We will not materially reduce contracted paid features without the process set out in the applicable agreement.

AKKIVO is intended for business and professional use. You represent that you have authority to act for the organization you name in enquiries or workspace setup.

You must be legally capable of entering into binding agreements under applicable law.

If you create or receive credentials for an AKKIVO workspace, you must:

• Provide accurate registration and company information.
• Keep credentials confidential and use strong authentication practices.
• Ensure only authorized personnel access the workspace.
• Notify us promptly of suspected unauthorized use.

Customer content means data, documents, prompts, conversation logs, CRM records, and other materials you submit to or connect with AKKIVO.

You retain ownership of customer content. You grant AkkisTech a limited license to host, process, transmit, and display that content solely to provide and support the service for your workspace.

You represent that you have all rights and lawful bases needed to provide customer content, including personal data of end customers or employees where applicable.

We do not claim ownership of your approved knowledge bases or business data.

AI employees generate probabilistic outputs. Outputs may be inaccurate, incomplete, or inappropriate for a given context.

You remain responsible for reviewing, approving, and supervising communications and actions that can affect customers, contracts, safety, or legal obligations.

AKKIVO is not a substitute for professional legal, medical, financial, or other regulated advice unless a separate written agreement expressly states otherwise.

You must not use AKKIVO to make fully automated decisions that produce legal or similarly significant effects on individuals without the human oversight and legal basis required by applicable law.

You may not use the website or AKKIVO to:

• Violate applicable law or third-party rights.
• Distribute malware, spam, or deceptive content.
• Attempt unauthorized access, probing, or interference with systems.
• Misrepresent AI output as verified human statements where disclosure is required.
• Process special categories of personal data or highly sensitive data unless expressly agreed and lawfully permitted.
• Reverse engineer the service except to the limited extent mandatory law allows.
• Resell or white-label the service without a written partnership agreement.

Demo and pilot environments may use sample data, limited channels, or feature flags. Performance in a demo is not a guarantee of production results.

Pilot terms (duration, success criteria, fees, data handling) are defined case by case in writing when a pilot is formalized.

Public pricing pages may show structural packages without final prices. Quotes, order forms, or contracts state fees, billing periods, and included usage.

Gemäß § 19 UStG (Kleinunternehmerregelung) wird keine Umsatzsteuer ausgewiesen.

Unless otherwise agreed, invoices are payable according to the payment terms stated on the invoice or contract.

The website, product software, documentation, brand marks (including AKKIVO and AkkisTech marks), and related materials are protected by intellectual property laws.

Except for the limited rights granted to use the service, no license is granted by implication.

Feedback you provide may be used to improve the product without obligation to you, provided we do not publish your confidential business information.

Non-public business information exchanged during sales, demos, or implementation should be treated as confidential by both parties and used only for evaluating or delivering AKKIVO, unless disclosure is required by law or the information is already public through no fault of the receiving party.

A separate NDA may be signed for deeper technical or commercial discussions.

Personal data is processed as described in our Privacy Policy.

Where AkkisTech processes personal data on your behalf as a processor for a paid workspace, a data processing agreement (Art. 28 DSGVO) will be provided as part of the commercial paperwork.

You remain the controller for personal data of your end customers unless otherwise agreed in writing.

We aim for reliable operation but do not warrant uninterrupted availability of the marketing site or preview environments.

Production support levels, uptime targets, and response times — if any — are defined in the applicable service agreement or support schedule.

General contact for early-stage support: [email protected] · +49 421 67373077.

We provide the website and early product access with reasonable care.

To the extent permitted by German law, we are not liable for indirect damages, lost profits, or consequential damages arising from website use, demos, or reliance on marketing materials alone.

Mandatory liability remains unaffected for: intent; gross negligence; injury to life, body, or health; fraud; guarantees expressly assumed in writing; and claims under the German Product Liability Act (ProdHaftG).

For simple negligence, liability is limited to foreseeable damages typical for this type of agreement where legally permissible, except for breach of essential contractual duties (Kardinalpflichten).

You are responsible for backups of customer content under your control and for validating AI outputs before high-impact use.

You will defend and indemnify AkkisTech against third-party claims arising from customer content, unlawful use of AKKIVO, or your failure to obtain required consents — to the extent permitted by law and except where caused by our willful misconduct or gross negligence.

Website terms apply while you use the site. Workspace access continues for the term stated in your agreement or until terminated under that agreement.

We may suspend access for security, non-payment (where fees apply), or material breach. Upon termination, your right to access the service ends; retrieval of customer content will follow the contract or a reasonable transition window where feasible.

We may update these website terms as the product matures. The current version is published on this page.

For existing paid contracts, changes follow the amendment process in that contract. Continued use of the public website after updates constitutes acceptance of the revised website terms for website use only.

These terms are governed by the laws of the Federal Republic of Germany, excluding conflict-of-law rules and excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a merchant (Kaufmann), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction is Bremen, Germany, unless mandatory law provides otherwise.

Mandatory consumer protections remain unaffected where applicable.

If any provision of these terms is held invalid or unenforceable, the remaining provisions remain in effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original commercial intent, to the extent permitted by law.